International Journal for Tourism and Technology (IJTT)
This study was on the effect of workforce planning and employee productivity in tourism and hospitality sector in Bayelsa state. The specific objectives were to: ascertain the effect of recruitment and selection plans on task accomplishment in tourism and hospitality sector in Bayelsa; determine the effect of talent management plans on task accomplishment in tourism and hospitality sector in Bayelsa; and ascertain the effect of training and development plans on task accomplishment in tourism and hospitality sector in Bayelsa. The conclusion of the study reiterates the interconnections of various workforce planning components and their collective impact on employee productivity. It is recommended that tourism businesses implement rigorous recruitment and selection plans that prioritize candidates with both technical skills and cultural sensitivity, ensuring they are well-equipped to meet the diverse needs of tourists and deliver high-quality service.
The study of workforce planning on employee productivity in the tourism and hospitality sector in Bayelsa is essential due to the region's rich cultural heritage and potential for tourism development. Abeki and Ubebe (2023) stated that workforce planning involves forecasting the future needs of the organization in terms of the number of employees, their skills, and the allocation of resources to meet these needs (Gupta et al,. 2020). In Bayelsa, where tourism is still developing, effective workforce planning is crucial to ensure that the sector can meet the demands of both local and international tourists. Employee productivity in tourism and hospitality sector is influenced by various factors including training, motivation, and working conditions. In Bayelsa, there is a need to enhance the skills of the workforce through continuous training programs that focus on customer service, hospitality management, and cultural sensitivity. Abubakar and Abigail (2024) stated that this is particularly important as tourists expect high standards of service and hospitality, which directly impacts their overall experience and satisfaction. Moreover, motivation plays a significant role in employee productivity. In the tourism sector of Bayelsa, motivating employees can be challenging due to limited resources and infrastructure. However, implementing incentive programs, providing opportunities for career advancement, and recognizing employees' efforts can significantly boost their morale and productivity. This, in turn, leads to better service delivery and a more positive tourist experience (Harrison, 2020).
Workforce Planning, Project Management, Employee Productivity, Human Capital Theory